If you have additional questions or concerns, please do not hesitate to email email@example.com. Library staff are here to help you!
What is Interlibrary Loan (ILL)?
Interlibrary Loan (ILL) enables Clark College current students and employees to obtain materials like books and articles that are not available in the Clark College library catalog or through Summit. You can also review the library complete ILL policy for more information.
Who can request through ILL?
Clark College students and employees may request items through ILL. Patrons with blocks on their library record may not check out ILL materials.
The first time you log in to Clio (our ILL management service) using your Clark lab account username and password, you will be asked to confirm your information as part of the account creation process. You will not have to reconfirm your personal information during subsequent log ins.
How do I request items via ILL?
After confirming that the item is not available through our local collection or through Summit, you can log into Clio using your Clark lab account username and password. Under the Request tab, you can choose to request either an article/book chapter or a book/CD/DVD.
Please provide as much citation information as possible on the request form as this will reduce processing time and you will receive your request faster. If you need assistance finding citation information, please contact a reference librarian through our 24x7 chat service.
Each request form also has an optional Notes field if there is any additional information you would like to communicate about your request.
Request an article or a book chapter
Please use the "New Article/Book Chapter Request" button to request an article or a book chapter. You are only required to provide the following citation information to place a request:
- Journal/Book Title
- Article/Chapter Title
- Article/Chapter Author
- Need By Date
However, providing information about the issue, the volume, the date, the pages, and/or the ISSN as applicable while reduce the processing time and help us get your request filled faster.
Request a book, a CD, or a DVD
Please use the "New Book/CD/DVD Request" button to request a book, a CD, or a DVD. You are only required to provide the following citation information to place a request:
- Need By Date
However, providing information about the edition, date published, and/or ISBN as applicable while reduce the processing time and help us get your request filled faster.
What are the borrowing limits?
A maximum of 5 requests per person may be submitted per day, and only 5 requests per person will be processed per day. The maximum number of ILL items that may be checked out at one time is 15.
What is the turnaround time for ILL requests?
The average time to obtain an item through ILL is approximately 7-10 business days. Articles and scans of book chapters generally come sooner than mailed books (often within 3-7 business days). The location and availability of the item, copyright restrictions, type of delivery, and cost limitations can affect the delivery time of your requests.
How long is the check out period?
PDFs of articles or book chapters are generally yours to keep as long as you follow Clark College Libraries' copyright policy.
The check out period for book, CD, and DVD loans is set by the lending library. Requesters may not renew items through their library account but can request a renewal by using the Questions tab in Clio or by emailing firstname.lastname@example.org directly.
How will I be notified when the requests are available?
Requesters can check the status of their requests at any time through the History tab in Clio.
Requesters will be notified through the email with which they signed up for Clio when their requests are ready for delivery. Please note that your email account may sort emails from Clio regarding your request into your spam or junk mail folders. Clark College Libraries recommends checking these folders and the History tab in Clio to confirm the status of your requests.
Where can I pick up my requests?
Article/chapter requests are generally available as PDFs. Information for accessing these files is included in the email that notifies requesters their request has been filled.
Book, CD, and DVD loans may be picked up from main campus. Clark College Libraries can also mail these items directly, but please be advised that the requester is responsible for returning their loans by their due date.
Are there any fines or fees with ILL?
Whenever possible, Clark College Libraries will obtain items at no charge to the requester. However, some libraries do charge to send their items. If the only available lender charges for the item, library staff will check with the requester if they want to pay the fee or cancel their request. Patrons must pay any outstanding ILL fees before such items are checked out to them.
A replacement fee of $75.00 will be charged for a lost ILL item. All fines assessed by the lending library, including those more than the $75.00 replacement fee and any damage fees, will be passed on to the patron. All borrowing privileges at Clark College Libraries will be suspended until all ILL fees have been paid.